Mafutaga Mafana
Tūī, Kererū and Korimako
We want you to love your artwork. If something isn’t right, we’re here to help.
Change of Mind
We do not offer refunds for change of mind. Please choose carefully before purchasing.
Damaged or Faulty Items
If your artwork arrives damaged or faulty, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement, repair, or refund where appropriate.
Returns Process
To request a return, email us with your order details and reason for return. If approved, we will provide instructions for sending the item back.
Return Conditions
Items must be returned in original condition and packaging
Customers are responsible for return shipping costs unless the item is faulty or damaged
Refunds
Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds will be processed back to your original payment method.
Custom or Commissioned Work
All custom or commissioned pieces are non-refundable, unless they arrive damaged or faulty.
If you have any questions, feel free to get in touch — we’re always happy to help.
