Shipping Information

We take care to ensure your artwork arrives safely and beautifully.

Processing Time

All orders are processed within 3–7 business days. Each piece is carefully prepared and packaged from our studio.

Shipping Within New Zealand

Orders are shipped nationwide via tracked courier. Delivery typically takes 2–5 business days once dispatched.

International Shipping

We ship worldwide. Delivery times vary depending on location but generally take 7–21 business days. Please note that customs fees or import duties may apply and are the responsibility of the buyer.

Packaging

All artworks are securely packaged to protect them in transit. Prints may be rolled in tubes or flat-packed, depending on size and material.

Tracking

You will receive a tracking number once your order has been dispatched.

Delays

While we do our best to meet estimated delivery times, delays can occasionally occur due to courier or customs processing.

If you have any questions about your order, feel free to get in touch.

We want you to love your artwork. If something isn’t right, we’re here to help.

Change of Mind

We do not offer refunds for change of mind. Please choose carefully before purchasing.

Damaged or Faulty Items

If your artwork arrives damaged or faulty, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement, repair, or refund where appropriate.

Returns Process

To request a return, email us with your order details and reason for return. If approved, we will provide instructions for sending the item back.

Return Conditions

• Items must be returned in original condition and packaging

• Customers are responsible for return shipping costs unless the item is faulty or damaged

Refunds

Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds will be processed back to your original payment method.

Custom or Commissioned Work

All custom or commissioned pieces are non-refundable, unless they arrive damaged or faulty.

If you have any questions, feel free to get in touch — we’re always happy to help.

Layby & Payment Plans

All works are available on layby to help make collecting original artwork more accessible.

Flexible payment plans can be arranged over an agreed timeframe. The work will be securely held until the final payment has been made.

If you would like to discuss a layby arrangement for this piece, please enquire through the contact form or email joshbashfordart@gmail.com directly to arrange a plan that suits you.